By Claire LeakeleyDewalt, the UK’s biggest mobile phone retailer, says it’s in talks with mobile phone makers to help them fix faulty screens.
Dewalton says the process is still “on track” with the manufacturers, and the UK industry has “no shortage of ideas”.
But it is not just customers who are at risk of a faulty screen.
The technology used to manufacture the screens on smartphones is often “outdated and often prone to breakage and wear”, says the company, which is currently “commissioning” the industry to develop solutions to its problems.
“We’re looking at all sorts of ways we can help improve our customers’ experience, from replacing the glass with stronger, more durable materials, to improving the quality of the plastic and metal that is in a phone,” it said in a statement.
Dowie is the largest of the mobile phone brands in the UK, which have a total of 7,700 stores in more than 130 countries.
Diwalt has already partnered with companies including Apple and Samsung to develop “smart” screens that are easier to use, cheaper and have more robust construction.
“In terms of screens that people will actually wear, it will be a lot less than what people wear on their smartphones,” Dewal, the owner of Dowie, told the BBC’s Victoria Derbyshire programme.
He said his company had “a range of ideas” on how it could help.
“It’s a whole bunch of stuff that we’re looking to do and we have a number of ideas, and hopefully they will all come to fruition,” he said.
Dowell’s chief executive, Steve Deutsch, told a press conference earlier this month that he would like to see the industry focus on the “big three” phone manufacturers and develop a “smartphone-to-tablet” platform to improve its products.
He added that the company would also “be keen” to partner with mobile manufacturers to offer “something better than what’s out there now”.
Dewald said the company’s current screens were made of glass and plastic, but he added that it was a “challenge” to keep making phones that were durable and waterproof.
“There’s a lot of wear that’s occurring with our screens, and we’ve had a number over the last 10 years,” he told the programme.
“So it’s quite a challenge, and it’s something that we are taking very seriously.”
The company’s first smart phone screen will cost £70 ($96) and be available for pre-order in the next few weeks, it said.
The BBC’s Steve Jones in London contributed to this report